Terms of service
Terms of Service
Welcome to Western Jeweller’s.
These Terms of Service govern your use of our website and your purchase of products and services from Western Jeweller’s. By accessing our website, placing an order, or using our services, you agree to these Terms.
Please read these Terms carefully before making a purchase.
1. About Western Jeweller’s
Western Jeweller’s provides jewelry and related products through our online store.
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.
For questions, please contact:
Western Jeweller’s
Email: western.jewellers20@gmail.com
2. Online Store Terms
By using this website or placing an order, you confirm that you are legally able to enter into a purchase agreement in your jurisdiction.
You may not use our website, products, payment systems, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
You may not interfere with, damage, misuse, copy, circumvent, or attempt to gain unauthorized access to any part of our website or systems.
3. Product Information
We make reasonable efforts to ensure that product descriptions, prices, materials, stone sizes, colours, measurements, photographs, availability, and other product information displayed on our website are accurate.
Because jewelry may be photographed under different lighting conditions and displayed on different screens, actual colours, reflections, brilliance, finishes, and appearance may vary slightly from what is displayed online.
Measurements, stone weights, and carat-equivalent descriptions may also have reasonable variations.
Customers are responsible for reviewing the applicable product description and available options before completing a purchase.
4. Moissanite, Certification and Jewelry Materials
Product pages identify the applicable materials, finishes, stones, sizes, and other specifications available for each item.
Where a product is described as GRA Certified, that statement applies to products supplied with the applicable certification.
Where a product is expressly identified as including a GRA stone warranty, that warranty is provided separately from Western Care and is governed by the applicable GRA warranty terms and documentation.
Gold-tone and rose-gold-tone jewelry may consist of plated or finished 925 sterling silver unless the applicable product description specifically states otherwise.
Customers should review the individual product description before purchasing.
5. Pricing
All prices are displayed in the currency shown on the website.
Prices may change from time to time without prior notice.
The price charged for an order will be the price displayed at checkout when the order is completed, subject to the correction of obvious pricing or technical errors.
Applicable taxes and shipping charges, where required, will be shown at checkout.
Promotional offers may be subject to separate conditions, eligibility requirements, expiration dates, or exclusions.
6. Payment and Financing
Payment must be successfully authorized before an order can be processed.
Available payment methods are displayed at checkout.
Where installment or financing options such as Shop Pay financing are available, eligibility, approval, payment schedules, available payment plans, interest charges where applicable, and other financing terms are determined by the applicable third-party payment provider.
Western Jeweller’s does not determine or guarantee a customer’s approval for third-party financing.
Any financing agreement is between the customer and the applicable financing provider and may be subject to additional terms.
7. Orders
Submitting an order does not guarantee acceptance.
Western Jeweller’s may refuse, hold, or cancel an order where reasonably necessary, including because of product availability, incorrect pricing or product information, suspected fraud, unauthorized transactions, payment failure, shipping restrictions, inventory discrepancies, technical errors, or fulfillment issues.
If we cancel an order after payment has been successfully collected, the applicable amount paid for the cancelled portion of the order will be refunded.
We may contact you if additional information is reasonably required to process or verify an order.
8. Inventory and Product Availability
Many Western Jeweller’s products are carried in limited quantities.
Inventory information may occasionally change before the website reflects the updated quantity.
If an item becomes unavailable after an order has been placed, we will contact the customer and may offer an appropriate replacement, exchange, backorder option, or refund.
We will not substitute a materially different product without the customer’s agreement.
9. Shipping
Orders are subject to our Shipping Policy.
Western Jeweller’s aims to prepare and ship eligible orders within the processing timeframe stated in our Shipping Policy.
Delivery dates provided by shipping carriers are estimates and may be affected by weather, customs, carrier delays, holidays, service interruptions, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Please review the full Shipping Policy for additional information regarding tracking, international shipments, damaged packages, customs, and delivery concerns.
10. Free Shipping
Western Jeweller’s currently offers free standard shipping on qualifying orders of $75 CAD or more shipped within Canada.
The $75 CAD free-shipping offer applies to Canadian deliveries only unless a different promotion is expressly stated.
International orders are not eligible for this Canadian free-shipping offer.
International shipping options and applicable charges will be displayed at checkout.
International customers may also be responsible for customs duties, import taxes, brokerage fees, or other destination-country charges unless otherwise stated.
11. Returns and Exchanges
Returns and exchanges are governed by our Return & Exchange Policy.
Eligible items may currently be:
- Returned within 14 days of delivery for a refund.
- Exchanged within 30 days of delivery.
The item must meet the eligibility requirements stated in the Return & Exchange Policy.
Certain products or circumstances may be excluded from returns or exchanges.
Customers must contact Western Jeweller’s before sending an item back.
Warranty service under Western Care is separate from the return and exchange periods.
12. Western Care Warranty
Every new jewelry piece purchased directly from Western Jeweller’s through our official selling channels includes our 12-Month Western Care Warranty, beginning on the date of delivery or collection.
Western Care applies to eligible purchases made by customers in Canada and internationally.
Western Care is separate from our Return & Exchange Policy.
Western Care includes the services, individual service allowances, discounted services, manufacturing-defect coverage, exclusions, procedures, and other conditions described on our Western Care page.
Included care services may have their own individual service allowances during the 12-month term. Cleaning and inspection may be treated differently from services that have a one-use allowance, as explained in the Western Care terms.
Normal wear, misuse, loss, theft, accidental damage, unauthorized alteration or repair, and other excluded circumstances are not covered unless specifically stated otherwise in the Western Care terms.
International customers remain eligible for Western Care; however, warranty coverage does not automatically include free international shipping. Customers outside Canada should contact us before sending jewelry for warranty service so that shipping and any applicable customs, duties, taxes, or brokerage arrangements can be confirmed.
13. GRA Stone Warranty
Where a product is expressly sold as including a GRA Lifetime Limited Stone Warranty, that warranty applies separately to the applicable moissanite stone and is subject to the applicable GRA terms, documentation, limitations, exclusions, and claim requirements.
The GRA stone warranty and the 12-Month Western Care Warranty are separate programs.
Coverage under one warranty does not automatically mean that an issue is covered under the other.
Western Care is provided by Western Jeweller’s. Any separate third-party warranty is subject to the terms of the applicable third party.
14. Jewelry Care
Jewelry naturally experiences wear over time.
Customers are responsible for following reasonable jewelry-care practices.
Exposure to perfumes, lotions, harsh chemicals, chlorine, salt water, excessive moisture, impact, bending, abrasive materials, improper storage, or similar conditions may affect the appearance or condition of jewelry.
Plated or finished surfaces may gradually wear depending on frequency of use, care, skin chemistry, environmental exposure, and other factors.
Wear that occurs through normal use is not automatically considered a manufacturing defect.
15. Product Images
Product photographs and videos are provided to help customers understand the appearance and design of our jewelry.
Colours, reflections, stone brilliance, proportions, scale, and finishes may appear different depending on lighting, photography, editing, screen settings, and device displays.
Images may be enlarged or positioned to show detail and should not necessarily be interpreted as representing exact physical scale.
16. Intellectual Property
The Western Jeweller’s name, branding, logos, product photography, original graphics, written content, website materials, and other proprietary materials may be protected by applicable intellectual-property laws.
You may not copy, reproduce, distribute, modify, sell, publish, or commercially use protected Western Jeweller’s content without prior permission where such permission is legally required.
Nothing in these Terms transfers ownership of Western Jeweller’s intellectual property to the customer.
17. Third-Party Services
Our website may use services provided by third parties, including Shopify, payment processors, financing providers, shipping carriers, analytics providers, social-media platforms, and other service providers.
These third parties may operate under their own terms, privacy policies, eligibility requirements, and service conditions.
To the extent permitted by applicable law, Western Jeweller’s is not responsible for the independent actions, decisions, availability, or policies of third-party providers.
18. Website Availability
We aim to keep our website accurate, secure, and available.
However, we do not guarantee that the website will always operate without interruptions, delays, maintenance, technical problems, or errors.
We may reasonably update, modify, suspend, or discontinue website features or services from time to time.
19. Prohibited Uses
You may not use our website, content, products, or services to engage in unlawful activity, violate applicable laws or regulations, infringe intellectual-property rights, transmit malicious software, unlawfully collect personal information, interfere with website security, conduct fraudulent transactions, impersonate another person, misuse payment systems, attempt unauthorized access, or otherwise interfere with the operation of our business or services.
We may restrict access where reasonably necessary to protect customers, our business, or our systems.
20. Limitation of Liability
To the extent permitted by applicable law, Western Jeweller’s will not be responsible for indirect, incidental, special, punitive, or consequential losses resulting from the use of our website, products, or services.
Nothing in these Terms excludes, restricts, or limits any liability, right, remedy, guarantee, or consumer protection that cannot legally be excluded or limited under applicable law.
21. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our website or services, your violation of these Terms, or your infringement of another party’s rights.
This provision does not limit rights available to consumers under applicable law.
22. Privacy
Your use of our website and services is also governed by our Privacy Policy.
Please review the Privacy Policy for information about how personal information may be collected, used, processed, stored, and disclosed.
23. Errors and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, technical errors, or omissions involving product descriptions, pricing, promotions, availability, shipping, specifications, or other information.
We reserve the right to correct errors and update information where reasonably necessary.
If an error materially affects an order that has already been placed, we will contact the customer where appropriate before proceeding.
24. Changes to These Terms
Western Jeweller’s may update these Terms of Service from time to time.
The version published on our website will apply from its stated or published effective date.
Changes will not remove rights that have already arisen under mandatory applicable consumer law.
25. Governing Law
These Terms are governed by the applicable laws of Ontario, Canada, and the applicable federal laws of Canada.
Customers located outside Ontario may also have mandatory consumer rights under the laws that apply in their jurisdiction.
Nothing in these Terms is intended to waive rights that cannot legally be waived.
26. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
27. Contact Information
Questions about these Terms of Service may be sent to:
Western Jeweller’s
Email: western.jewellers20@gmail.com