Refund policy

Returns & Exchanges

At Western Jeweller’s, we want you to feel confident with every purchase. Please review this policy before returning or exchanging an item.

1. 14-Day Returns

Eligible items may be returned within 14 days of delivery for a refund.

To qualify for a return, the item must:

• Be unworn and unused
• Be in its original condition
• Include its original packaging
• Include any certificates, accessories, or other materials supplied with the item
• Include proof of purchase

To request a return, contact us at western.jewellers20@gmail.com before sending the item back.

Please do not mail an item to us until you have received return instructions from Western Jeweller’s.

Items sent without prior authorization may not be accepted.

2. 30-Day Exchanges

Eligible items may be exchanged within 30 days of delivery.

Items submitted for exchange must be unworn, unused, in their original condition, and returned with the original packaging, certificates, and accessories where applicable.

Exchanges are subject to product availability.

If the replacement item costs more than the original item, the customer will be responsible for paying the difference.

If the replacement item costs less than the original item, the applicable difference will be handled as part of the exchange.

Please contact Western Jeweller’s before sending an item back for exchange.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your jewelry arrives damaged, defective, or different from what you ordered, contact us as soon as possible at western.jewellers20@gmail.com.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the jewelry and packaging where possible

After reviewing the issue, Western Jeweller’s will provide instructions regarding the appropriate repair, replacement, exchange, or refund.

If the problem resulted from an error by Western Jeweller’s, we will cover reasonable return shipping costs associated with resolving the issue.

Nothing in this section limits rights or remedies available under applicable consumer-protection law.

4. Non-Returnable Items

The following items are generally not eligible for return or exchange unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• Personalized or engraved jewelry
• Custom-made or specially ordered items
• Jewelry altered or modified at the customer’s request
• Items showing signs of wear, misuse, accidental damage, or unauthorized alteration
• Items marked as final sale
• Gift cards

Please contact us before purchasing if you are unsure whether a particular item will qualify for return or exchange.

5. Return Shipping

Unless an item arrived damaged, defective, incorrect, or the return resulted from an error by Western Jeweller’s, the customer is responsible for the cost of shipping the item back to us.

We strongly recommend using a tracked and insured shipping service when returning jewelry.

Western Jeweller’s is not responsible for a return package that is lost, stolen, or damaged while being shipped back to us when the customer arranged the return shipment.

Please do not send an item until you have contacted us and received return instructions.

6. International Returns and Exchanges

International customers may request eligible returns within the same 14-day return period and eligible exchanges within the same 30-day exchange period.

Unless the return results from an error by Western Jeweller’s or applicable law requires otherwise, international customers are responsible for:

• Return shipping costs
• Applicable customs charges
• Duties
• Taxes
• Brokerage fees
• Other charges associated with returning the item

Please contact us before shipping an international return or exchange so we can provide the correct instructions.

7. Original Shipping Charges

Original shipping charges are generally non-refundable.

An exception may apply where the return results from an error by Western Jeweller’s or where the item arrived damaged, defective, or incorrect.

Free shipping provided on the original order does not create a cash-value shipping credit.

8. Refunds

Once a returned item has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

The time required for the refund to appear after it has been issued may depend on your bank, credit-card company, payment provider, or financing provider.

Western Jeweller’s does not control third-party financial institutions’ processing times.

9. Exchanges and Return Inspection

Returns and exchanges are processed after the item has been received and inspected by Western Jeweller’s.

If an item does not meet the eligibility requirements stated in this policy, we may decline the return or exchange and arrange for the item to be returned to the customer.

We will communicate with the customer before taking additional action where appropriate.

10. Western Care Warranty

Returns and exchanges are separate from the 12-Month Western Care Warranty included with new jewelry purchased directly from Western Jeweller’s through our official selling channels.

Western Care begins on delivery or collection and applies to eligible Canadian and international purchases.

If your concern involves a manufacturing defect, cleaning, polishing, stone tightening, stone resetting, clasp service, chain service, ring reshaping, earring-post service, earring-backing service, or another service described in Western Care, please contact us so we can determine whether the request should be handled as a warranty or care claim rather than a return.

The complete services, individual allowances, exclusions, discounted services, and claim procedures are described in the Western Care terms.

11. GRA Stone Warranty

Where a product is sold as including a GRA Lifetime Limited Stone Warranty, that warranty is separate from Western Care and applies to the applicable moissanite stone subject to GRA’s applicable terms and requirements.

A GRA warranty claim does not extend the 14-day return period or the 30-day exchange period.

Likewise, the expiration of the return or exchange period does not automatically end any separate warranty coverage that remains in effect.

12. Consumer Rights

This policy does not limit any mandatory rights or remedies you may have under applicable consumer-protection law.

Where applicable law provides additional cancellation, return, refund, replacement, repair, or warranty rights, those rights will continue to apply.

13. Contact Us

For returns, exchanges, damaged or incorrect items, Western Care claims, or other assistance, contact:

Western Jeweller’s
Email: western.jewellers20@gmail.com

Please include your order number whenever possible so we can assist you more quickly.