Privacy policy

Last updated: September 21, 2026

Western Jeweller’s operates this website and online store, including the related content, features, products, tools, and services offered through it.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

This Privacy Policy explains how Western Jeweller’s collects, uses, processes, stores, and discloses personal information when you visit our website, make a purchase, communicate with us, request Western Care service, or otherwise interact with our business.

Please read this Privacy Policy carefully.

1. Personal Information We Collect

When we use the term personal information, we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with Western Jeweller’s, we may collect or process information including:

Name
Email address
Telephone number, if provided
Billing address
Shipping address
Payment and transaction information
Order history
Products viewed, selected, or added to your cart
Account information
Communications you send to us
Return and exchange information
Western Care warranty and service information
Device information
Browser information
IP address
Website usage information
Marketing and communication preferences
Information reasonably required to prevent fraud or protect transactions

Payment information may be processed by Shopify and other authorized payment or financing providers.

Western Jeweller’s does not independently store full payment-card details unless such information is lawfully provided through an authorized payment service and is reasonably required for the applicable transaction.

2. How We Collect Personal Information

We may collect personal information in several ways.

Information You Provide Directly

We may collect information directly from you when you:

Place an order
Create or use an account
Contact us
Subscribe to marketing communications
Request customer support
Request a return or exchange
Submit a Western Care warranty or service request
Report a damaged or incorrect order
Communicate with us regarding a product or purchase

Information Collected Automatically

Certain information may be collected automatically when you visit or interact with our website through cookies, pixels, log files, and similar technologies.

This may include:

Device information
Browser type
IP address
Pages viewed
Products viewed
Shopping-cart activity
Website interactions
Referring websites or services
Approximate location information derived from technical information
Information relating to website performance and usage

Information From Service Providers and Partners

We may also receive information from companies that help us operate Western Jeweller’s, including:

Shopify
Payment processors
Financing providers
Shipping carriers
Fulfillment providers
Analytics providers
Advertising platforms
Social-media platforms
Customer-service providers
Fraud-prevention and security services

3. How We Use Personal Information

Western Jeweller’s may use personal information for legitimate business purposes including the following.

Processing and Fulfilling Orders

We may use your information to:

Process payments
Confirm purchases
Verify transactions
Prepare orders
Ship purchases
Provide delivery and tracking information
Communicate about an order
Process returns, exchanges, replacements, or refunds

Customer Service

We may use personal information to:

Respond to questions
Assist with orders
Resolve product or delivery concerns
Handle returns and exchanges
Process Western Care requests
Assist with eligible warranty claims
Maintain records relating to customer service

Western Care

When you request service under the 12-Month Western Care Warranty, we may use information such as your name, contact information, purchase history, order number, photographs, service history, shipping information, and communications to evaluate and process the request.

We may retain appropriate service records to determine previous use of individual Western Care service allowances and to administer the warranty.

Improving Our Store and Services

We may use information about how customers interact with Western Jeweller’s to improve:

Website functionality
Product selection
Store navigation
Customer experience
Product presentation
Marketing
Customer service
Business operations

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send promotional communications or support advertising relating to Western Jeweller’s.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to purchases, shipping, accounts, returns, exchanges, warranty service, or customer support.

Fraud Prevention and Security

We may use or disclose information where reasonably necessary to:

Verify transactions
Detect suspicious activity
Prevent fraud
Protect customer accounts
Protect our website
Protect Western Jeweller’s
Enforce applicable terms and policies

Legal and Regulatory Purposes

We may process or disclose personal information where reasonably necessary to:

Comply with applicable law
Meet tax or accounting requirements
Respond to lawful government requests
Comply with court orders or legal proceedings
Establish, exercise, or defend legal rights
Investigate suspected unlawful activity

4. How We Disclose Personal Information

Western Jeweller’s may disclose personal information to third parties where reasonably necessary to operate our business, fulfill orders, provide services, or comply with applicable law.

These parties may include:

Shopify
Payment processors
Financing providers
Shipping carriers
Fulfillment providers
Technology providers
Website-service providers
Customer-support providers
Analytics providers
Marketing and advertising services
Fraud-prevention and security providers
Professional advisers where reasonably necessary

These providers may process information on our behalf or as independent providers of services used in connection with your transaction.

We may also disclose information:

When you request or authorize us to do so
When required by applicable law
To protect our legal rights or the rights of others
To investigate fraud or misuse
In connection with a sale, transfer, restructuring, financing, merger, or other business transaction involving some or all of Western Jeweller’s

5. Shopify

Western Jeweller’s is powered by Shopify.

Shopify collects and processes certain personal information relating to your interaction with our store and Shopify’s services.

Information submitted through our website may therefore be processed by Shopify and its service providers.

Shopify may process information in jurisdictions outside the country where you live.

Shopify’s processing of personal information is also governed by its own privacy terms and policies.

6. Payment and Financing Providers

Payments made through our website may be processed by Shopify Payments or other payment providers made available at checkout.

Where financing or installment options are available, information may also be processed by the applicable financing provider.

These providers may independently collect information needed to:

Process payments
Verify identity
Evaluate financing eligibility
Prevent fraud
Administer payment plans
Comply with financial or regulatory requirements

Western Jeweller’s does not control the independent privacy practices or approval decisions of third-party financial providers.

7. Shipping Providers

To fulfill an order, we may provide necessary information to shipping carriers or logistics providers, including:

Customer name
Shipping address
Telephone number where required
Email address where required
Package information
Tracking information

This information is provided for purposes such as shipping, delivery, customs processing, tracking, and resolving delivery concerns.

For international orders, information may also be disclosed to customs authorities, brokers, or other parties involved in cross-border delivery where required.

8. Cookies and Similar Technologies

Western Jeweller’s, Shopify, and our service providers may use cookies and similar technologies to:

Operate the website
Maintain shopping carts
Remember preferences
Keep customers signed in where applicable
Analyze website activity
Measure performance
Detect security issues
Improve our services
Support marketing and advertising

Your browser or device may allow you to control certain cookie settings.

Disabling certain cookies may affect the operation or availability of some website features.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, applications, or services.

Western Jeweller’s does not control the privacy, security, or data-handling practices of independent third parties.

We encourage you to review the applicable privacy policy before providing personal information to a third-party service.

10. Social Media

Western Jeweller’s may maintain accounts or advertise through social-media platforms.

If you communicate with us, follow us, interact with our advertisements, or purchase through a supported social-commerce channel, the applicable social-media platform may collect and process information under its own privacy terms.

Information you choose to make publicly available on social media may also be visible to other users.

11. Children’s Privacy

Western Jeweller’s does not knowingly seek to collect personal information from children who are not legally permitted to provide such information or make purchases without appropriate authorization.

If you believe that a child has improperly provided personal information to us, please contact us so that we can review the matter and take appropriate action.

12. Security

Western Jeweller’s takes reasonable administrative, technical, and organizational measures to help protect personal information.

However, no website, electronic transmission, payment system, or data-storage method can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should not disclose passwords or sensitive login information to others.

If you believe your account or transaction information has been compromised, please contact us promptly.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise permitted or required by law.

Reasons we may retain information include:

Processing and documenting orders
Maintaining business and financial records
Providing customer support
Processing returns and exchanges
Administering Western Care
Maintaining warranty and repair records
Preventing fraud
Resolving disputes
Complying with tax, accounting, and other legal obligations

Retention periods may vary depending on the type of information and the reason it is required.

14. Your Privacy Rights

Depending on where you live and the law that applies to your information, you may have certain privacy rights.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Withdraw certain consent
Object to or restrict certain processing
Request information about how your personal information has been used or disclosed
Request a copy of certain personal information

These rights are subject to applicable laws and may not apply in every circumstance.

For example, we may be required to retain certain purchase, tax, fraud-prevention, warranty, or business records even after a deletion request.

We may need to reasonably verify your identity before completing certain privacy requests.

15. Marketing Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the message.

You may still receive necessary non-promotional communications, including:

Order confirmations
Payment-related communications
Shipping updates
Delivery notifications
Return or exchange communications
Western Care communications
Warranty communications
Customer-service responses
Important account or security notices

16. International Customers and International Data Processing

Western Jeweller’s serves customers in Canada and may serve customers in other countries.

Shopify and other service providers may process personal information in countries outside the country or province in which you live.

As a result, personal information may be subject to the laws of jurisdictions where it is processed.

Where required by applicable law, appropriate measures may be used in connection with international processing or transfers of personal information.

17. Business Transactions

If Western Jeweller’s is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of the business, or similar transaction, personal information may be disclosed or transferred as reasonably necessary in connection with that transaction, subject to applicable law.

18. Changes to This Privacy Policy

Western Jeweller’s may update this Privacy Policy from time to time to reflect: